Responsible Gaming

Gamble responsibly

Responsible gambling means making conscious decisions about when, where and how much you gamble. Before playing, consider whether gambling fits within your budget and whether you can treat any money spent as an entertainment cost. There is no guaranteed way to win, and every wager carries a risk of loss.

Only people who meet the applicable legal age requirements should gamble. Do not allow children or other unauthorised people to access your account, payment methods or gambling devices. Keep your login details private and take reasonable steps to prevent someone else from using your account.

Avoid gambling when you are affected by alcohol or other substances, feeling distressed, angry or upset, or trying to recover money you have already lost. Take regular breaks and make sure gambling does not interfere with work, study, sleep, relationships or other responsibilities.

• Set a spending budget before you start playing.
• Set a time limit and stop when that time has passed.
• Keep gambling separate from essential household expenses.
• Never borrow money or use credit to gamble.
• Do not chase losses by increasing your bets or playing for longer.
• Remember that outcomes are determined by chance and past results do not predict future results.
• Take regular breaks away from the screen.
• Keep a record of your gambling if this helps you remain aware of your spending.

Set limits and take control

Using account controls can help you manage your gambling. Depending on the features available to you, you may be able to request limits on deposits, wagering or time spent playing. A limit should be realistic, chosen before you begin gambling and treated as a firm boundary rather than a target.

If you want to reduce your gambling, consider lowering your limits, taking a break or closing your account. If you feel that a short break is not enough, ask for a longer account restriction or self-exclusion. Self-exclusion is a voluntary decision to prevent or restrict your access to gambling for a selected period or until you decide to request a review, where that option is available.

Account restrictions may not immediately change activity that has already been completed or wagers that have already been accepted. Read the relevant account information carefully and contact the available customer support channel if you need help understanding a control or restriction. Do not create another account or use another person’s account to avoid a restriction.

Practical steps you can take

1. Decide the maximum amount and time you are comfortable spending.
2. Apply the available deposit, spending or session controls before playing.
3. Review your account activity regularly rather than relying on memory.
4. Pause your gambling if you notice that your planned limits are becoming difficult to follow.
5. Ask for a break or self-exclusion if you need stronger protection.
6. Remove saved payment methods and gambling applications if doing so will help you stay away.
7. Tell someone you trust that you are taking a break and ask them to support your decision.

Recognising when gambling may be a problem

Gambling can become harmful when it is difficult to control or begins to cause problems. The signs are not the same for everyone, and you do not need to wait until a serious financial, personal or emotional problem develops before seeking help. Speaking with an independent support service can help you understand what is happening and decide on suitable next steps.

You may wish to seek support if you find yourself doing any of the following:

• Gambling for longer or spending more than you intended.
• Trying to win back money that you have lost.
• Thinking about gambling frequently or feeling restless when you cannot gamble.
• Hiding or minimising your gambling from family, friends or colleagues.
• Borrowing money, selling possessions or missing bills because of gambling.
• Using money intended for rent, food, utilities, education or other essential costs.
• Feeling guilt, anxiety, irritability or low mood after gambling.
• Arguing with people close to you because of gambling.
• Neglecting work, study, health, sleep or other interests.
• Repeatedly trying to stop or cut back without being able to do so.

If any of these signs sound familiar, stop gambling and seek independent assistance. A qualified counsellor or support service can provide confidential guidance without judgement. You can also speak with a trusted family member, friend, healthcare professional or financial counsellor. If gambling has contributed to immediate financial or personal danger, seek urgent help from the appropriate emergency or crisis service in your area.

Support, privacy and our approach

Independent gambling support is available to people in Australia, including people who are concerned about a family member or friend. National and state-based services may offer counselling, information, financial guidance and practical tools for reducing or stopping gambling. You can find current services through official Australian health, government and gambling-support websites. Choosing independent support means you can receive advice that is separate from a gambling operator.

If you contact Fatbet Casino about responsible gaming, provide only the information needed to explain your request. We may need to verify your account before applying an account control or discussing account-specific details. Personal information will be handled in accordance with the applicable privacy information and legal requirements.

Responsible gaming controls are designed to support your choices, but they should not replace professional help where gambling is causing harm. Fatbet Casino does not encourage chasing losses, borrowing to gamble or gambling beyond a personal budget. Promotional messages and gambling activity should never be treated as a solution to financial difficulties.

If you are worried about someone else

Approach the person calmly and choose a private time to talk. Focus on the effects you have noticed rather than making accusations. Encourage them to set limits and contact an independent support service. Protect shared finances where appropriate, and do not lend money to cover gambling losses if doing so could make the situation worse. You can seek support for yourself even if the other person does not want help.

Remember

• Gambling is entertainment, not a source of income.
• You are responsible for deciding whether gambling is suitable for you.
• Set limits before you play and respect them.
• A break or self-exclusion is a positive step, not a failure.
• Help is available before a problem becomes a crisis.
• If gambling no longer feels enjoyable or controlled, stop and seek support.